Looking for more information? Here are important contact details and links to agencies and child care services that you will find helpful.

Important Contacts and Help Services for Families

Education & Care Services National Law

National Law

Click on the above link for direct access to the current Law.

Education & Care Services National Regulations

National Regulations

Click on the above link for direct access to the current Regulations.


1300 130 052

Mon-Fri: 9am – 9pm, Sat-Sun: 4pm – 9pm

Parentline is a telephone counseling, information and referral service for parents and carers of children aged 0-18 years who live in NSW. Services include the Early Childhood Intervention Infoline since early 2011.


13 74 25

After hours family medical care – for when your GP is closed.

Relationships Australia

1300 364 277

Support for individuals and families trying to achieve positive relationship outcomes or amicable separations.

PANDA – Perinatal Anxiety & Depression Australia

1300 726 306

Supporting families affected by anxiety and depression during pregnancy and in the first year of parenthood.


1800 614 434

A free service helping people through stress, anxiety, worry and low mood.

Tresillian Parents Helpline

1800 272 736

You can speak to one of Tresillian’s qualified Child and Family Health Nurses on any aspect of parenting children aged up to 5 years, including questions and advice on breastfeeding, settling your baby, dealing with post-natal depression and nutrition.

Available Monday – Sunday 7am to 11pm

Australian Breastfeeding Association

1800 686 268

You can contact a breastfeeding councellor for information and support. The Australian Breastfeeding Association website also has an extensive range of FREE breastfeeding literature.

Alcohol & Drug Information Services (ADIS)

1800 250 015

24 hours a day, 7 days a week

You can call ADIS anytime of day or week for support, info, advice, crisis counseling and referral to services in NSW.

Kids Helpline

1800 551 800

This service encourages children aged 5-25 years to develop better relationships with peers or family and to get help through problems.


13 11 14

Lifeline is a National charity providing all Australian’s experiencing a personal crisis support and suicide prevention services


13 20 11

7 days a week, 24 hours a day.

Red Nose Australia

1300 998 698

Red Nose is Australia’s leading authority on safe sleep and safe pregnancy, and bereavement support for families affected by the death of a child.

NSW Poisons Information Centre

13 11 26

24 hours a day, 7 days a week

NSW Poisons Information Centre can provide the latest information on the management of poisoned and envenomed patients.

Australasian Society of Clinical Immunology and Allergy (ASCIA)

ASCIA is the leading professional body for Allergists and Clinical Immunologists in Australia and New Zealand.

ASCIA has information and resources to support professionals and the public in understanding and managing allergies.

Asthma Australia

Asthma Australia delivers evidence-based prevention and health strategies for health professionals and people with asthma.

Playgroup NSW

1800 171 882

(02) 9684 9500

Contact them today to find a playgroup near you. It is a great opportunity to build connections with other families in your community.

Beyond Blue

1300 22 4636

Web Chat is also available from 4pm – 10pm

The national depression, anxiety and suicide prevention initiative.

The Children’s Hospital Network

This site has great information on child health and safety, including factsheets on first aid, home, water and road safety.

This site has factsheets on a wide range of health topics including common illnesses, nutrition and mental health.


13 61 50

For information regarding Family Tax Benefit, Child Care Benefit, Child Care Rebate, Parenting Payments, Double Orphan Pensions, Baby Bonus, Paid Parental Leave, Maternity Immunisation Allowance.

NSW Department of Health

(02) 9391 9000

For important health messages and publications.

Raising Children Network

The Australian parenting website with information for parents regarding children’s behaviour, communication, development, nutrition, safety and sleep for children. It also has information for parents about their own wellbeing.

Australian Childhood Education and Care Quality Authority (ACECQA)

1300 422 327

ACECQA guides the implementation of the National Quality Framework for early childhood education and care services nationally and ensures consistency in delivery.

Early Childhood Education and Care Directorate (ECECD)

1800 619 113

The ECECD regulates the operation of early childhood education and care services for children from birth to school age.

NSW Food Authority

The NSW Food Authority works with key agencies, including local councils and NSW Health, to ensure effective food safety.

Munch & Move

Munch & Move is a NSW Health initiative that supports the healthy development of children birth to 5 years by promoting physical activity, healthy eating and reduced small screen time.


Child Accident Prevention Foundation

Kidsafe NSW has a wide range of information for the public on home and community safety, playground safety, water and road safety. There is also information on product recalls and safety alerts.